Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
Every of our customers receives the following guarantees:
- Full Refund if you don’t receive your order.
- Full or Partial Refund if the item is not as described.
If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.
Full refunds are not available under the following circumstances:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of UNIVERSAL-SOLDER (i.e. not cleared by customs, delayed by a natural disaster)
You can submit your return / refund requests by sending a message using our Contact Us page online form. We then will provide information about how to return your item(s), or how to receive a possible refund.
A refund will only be issued in form of a shopping coupon. We are not able to issue a cash refund.