FREE Canada/USA Shipping for Orders >200 CAD
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Free USA & Canada Shipping >200 CAD

Shipping Information

FREE Canada & USA shipping is available for all orders >200 CAD.

We ship with Canada Post only.
Shipping options without tracking:
– Letter Mail
– Small Package (USA)
Shipping options with tracking:
– Tracked Package
– Expedited Parcel
– Express Post

How long does shipping take?
We strive to provide a delivery service beyond all expectations. We are well prepared to offer the best service to our customers worldwide, with average shipping times* of around 2-5 business days within Canada and to the USA. Shipping to international locations can take up to 3 weeks. Shipping time estimates are available directly from Canada Post and are not guaranteed.

How do you ship packages?
We ship daily Monday-Friday from our warehouse in Windsor, Canada. The cut-off time for same-day shipping is 10:00 AM, but same-day shipping can’t always be guaranteed. It is your choice to select a shipping method that suits your requirements.

Is there a delivery guarantee?
Any trackable shipment is insured and we will be responsible for lost or damaged orders. If you select a shipping option without tracking, there will be no insurance for your order.

Do you ship worldwide?
We provide Shipping to Canada, the USA, most of Europe and many other countries. We will ship to your location as long your country can be selected when entering your shipping address.

Domestic shipments (Canada)
We offer FREE shipping for orders >200 CAD**, which is always the most economical and slowest shipping option and does not necessarily include a tracking option. Expedited Parcel or Xpresspost is always available with tracking and estimated shipping times of about 2-5 business days.

Worldwide and United States
We offer FREE shipping to USA for orders >200 CAD**. We provide shipping to the USA and most European countries. Shipping times are out of our control. If you prefer a faster delivery, tracking number and insured shipment, you must select an upgraded shipping option.

Expedited Parcel, Tracked Package and Xpresspost are available for US customers, while for international customers, usually only “Small packet Air” (no tracking, no insurance) and “Tracked Package” are available. Fees are calculated by Canada Post and displayed during checkout. Shipping costs always depend on the size and weight of your parcel.

Free shipping is not available for customers outside of Canada and the USA.

Will my items be sent in one package?
We always try to ship all ordered items in a single shipment. Even if we receive multiple orders from you, we will send them together in one package. However, it is always possible that we need to split orders into more than one shipping item.

What can I do if my order didn’t arrive?
Depending on your selected shipping method, you can ask us to open a claim with Canada Post. It can be done for every parcel with a tracking number, and as soon as the tracking was not updated for the last ten days (Canada, USA) or 14 days (international). If Canada Post acknowledges the loss of your parcel, we will send you a full refund.

If you selected the Letter Mail option or another shipping option without tracking, we ask you to wait for at least 45 days after the shipping date. If your order has not arrived after 45 days, we will issue a refund in the form of a coupon for your next order.

[updated 06/22/2022]



* Shipping times widely vary depending on the selected service and the destination and can not be guaranteed – neither by us nor by Canada Post, USPS or other international postal services.

** Different minimum order values apply during sales events.

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