Shipping Information
SHIPPING INFORMATION
We ship with Canada Post only.
Shipping options without tracking: Economy, Small Package
Shipping options with tracking: Tracked Package, Expedited Parcel, Xpresspost
Why is “Economy” shipping no longer available?
The “Economy” shipping option is limited to shipments with a maximum height (thickness) of 20mm, a maximum weight of about 250g and a low total value. As soon as size, weight or value exceed their thresholds, this option is no longer available. “Economy” shipping is only available for shipments within Canada.
How long does shipping take?
Shipping times are estimated by Canada Post. We have no influence on shipping times or are able to guarantee maximum shipping times. Longer as-expected shipping times do not qualify for a refund (see return policy).
How long is your processing time?
We ship daily, Monday-Friday, from our warehouse in Windsor, Canada. The cut-off time for same-day shipping is 11:00 AM, but same-day shipping can not be guaranteed. It can take up to 5 business days to process and ship an order, depending on our workload and other, not always foreseeable factors. On average, 95% of all orders ship the same or the next business day.
Is there a delivery guarantee?
Any trackable shipment is insured, and we will be responsible for lost or damaged orders. If you select the “Economy” shipping option or “Small Packet” (USA and international) without tracking, there will be no insurance for your order.
Do you ship worldwide?
We provide Shipping to Canada, the USA, most of Europe and many other countries. We will ship to your location as long your country can be selected when entering your shipping address.
Do you offer free shipping?
Free shipping to US and Canadian customers usually becomes available after an order minimum amount is reached (e.g. 150 or 200 CAD). The free-shipping threshold can change at any time or can even be removed for example during sales events with large discounts.
What can I do if my order doesn’t show up?
Please see the Canada Post website for help if your order included a tracking option. If the tracking was not updated for at least ten days (domestic) or 14 days (USA, international), you can file a claim with Canada Post or ask us to file a claim. If Canada Post acknowledges the loss of your parcel, we will send you a full refund to your original payment method. If your “Economy” shipment did not arrive within 20 days after we confirmed shipping, we would issue a shopping coupon covering the value of your order.
In case your order shows “delivered” on Canada Post website, but you did not receive it, make sure you talk to your neighbours and look around your place first before you go to your local Canada Post office and file a claim. Please contact us not before you received your ticket (claim) number from the post office because we will need it to file our claim in the next step.
We are not able to re-ship lost or delayed orders. We will issue a refund as a shopping coupon for your next purchase as soon as Canada Post confirms the loss of your shipment.
[updated 03/27/2023]