Shipping Information

SHIPPING INFORMATION

We ship with Canada Post only.
Shipping options without tracking: Economy, Small Package
Shipping options with tracking:  Tracked Package, Expedited Parcel, Xpresspost

“Economy” or “Flat Rate” shipping means we will choose the most economical way to ship your order. Tracking information might not be available. Typical shipping times are in the range of 10-15 business days.

How long does shipping take?
Shipping times, as shown on the checkout page, are estimates provided by Canada Post and are not guaranteed. Longer as-expected shipping times do not qualify for a refund.

How long is your processing time?
We ship daily, Monday-Friday, from our warehouse in Windsor, Canada. The cut-off time for same-day shipping is 11:00 AM, but same-day shipping can not be guaranteed.

Is there a delivery guarantee?
Any trackable shipment is insured, and we will be responsible for lost or damaged orders. If you select a shipping option without tracking, there will be no insurance for your order.

Do you ship worldwide?
We provide Shipping to Canada, the USA, most of Europe and many other countries. We will ship to your location as long your country can be selected when entering your shipping address.

Do you offer free shipping?
Due to rising shipping fees, we currently suspended our free shipping option. But at the same time, we lowered the shipping fees by paying roughly 15% of them out of our pocket. We are not making a dime on shipping fees.

What can I do if my order doesn’t show up?
Please see the Canada Post website for help if your order included a tracking option. If the tracking was not updated for at least ten days (domestic) or 14 days (USA, international), you can file a claim with Canada Post or ask us to file a claim. If Canada Post acknowledges the loss of your parcel, we will send you a full refund to your original payment method. If your “Economy” shipment did not arrive within 20 days after we confirmed shipping, we would issue a shopping coupon covering the value of your order.

We are not able to re-ship lost or delayed orders. We will only issue a refund according to our policy.

[updated 08/20/2022]